Productivity
The importance of productivity cannot be underestimated. Governments are obsessed with productivity indexes, businesses want more from the same resources and unions want to be rewarded based on how they have contributed to productivity improvements.
Building Quality into the Products & Services you Supply
What is the importance of quality to organisations and why does it matter? Having raised the issue of brand in a previous blog, the impact of product failure or a service that doesn’t deliver what the customer expects has a significant negative impact on how you or your business is perceived in the market place.
Read more: Building Quality into the Products & Services you Supply
Are Your Customers Satisfied?
What is this mythical concept of Customer Satisfaction? We hear it bandied around all the time and recognise that Customer Satisfaction is a truism. But how do we really know if we have actually satisfied our customers? Further, is it really worth all the effort trying to satisfy the customer and then determine if we have achieved this goal?
Why Delivery Performance Matters for SME's
My initial exposure to the importance of delivery performance goes back to my early corporate days when a “Visionary” joined the company I was working for. He joined as the Managing Director and immediately changed the organisation’s focus. One of his initiatives was to look at our business from the customer’s perspective.
